Synergy Telematics Pvt. Ltd. Respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, share, and protect your information when you visit our website (www.stmpl.in), use our services, or interact with us online.
We comply with the applicable data protection laws of India, including the Digital Personal Data Protection Act, 2023, as well as, where relevant, the Information Technology Act, 2000 and its allied rules such as the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011. We also align, where appropriate, with international standards such as the General Data Protection Regulation (GDPR) to uphold strong privacy practices.
1. Information We Collect
We may collect the following categories of personal and technical data:
- Personal Information: Name, email address, phone number, designation, company name, IP address, and other identifiers.
- Technical Data: Browser type, device type, operating system, referral URLs, pages visited, and interaction data
- Transactional Data: Requests for quotes, service engagement details, and customer support interactions.
- Cookies & Tracking: Information collected through cookies, pixels, and similar technologies.
We collect information directly from you, automatically through website tools, and from trusted third-party platforms if you interact with our services elsewhere (e.g., LinkedIn).
2. Purpose of Collection and Use
We collect and use your data for the following lawful purposes:
- Responding to your inquiries and service requests
- Delivering and managing our services
- Managing client relationships and communications
- Improving website performance and user experience
- Complying with legal and regulatory obligations
- Ensuring the security of our systems and preventing fraud
- Sending updates, newsletters, and marketing communications (with your consent, where applicable)
All processing is conducted lawfully, fairly, and transparently, in line with the principles of the DPDP Act.
3. Legal Basis of Processing
We rely on one or more of the following legal bases for processing your personal data:
- Consent: Where you have voluntarily provided your data and agreed to its use
- Contractual Necessity: To deliver the services you have requested
- Legal Obligation: To comply with applicable Indian laws and regulations
- Legitimate Interests: For purposes such as improving operations, maintaining security, and business continuity, in a manner that does not override your rights
4. Data Sharing and Disclosure
We may share your data with:
- Authorized employees and internal teams
- Third-party service providers (e.g., IT, hosting, analytics, legal advisors)
- Legal or regulatory authorities where required by law
- Business partners in the event of mergers, acquisitions, or corporate restructuring — subject to appropriate confidentiality safeguards
We do not sell or rent your personal data under any circumstances.
5. Data Retention
We retain your personal data only for as long as is necessary to fulfill the purposes outlined in this Policy or to comply with legal obligations. When data is no longer needed, we ensure it is securely deleted or anonymized.
7. Your Rights
In accordance with the DPDP Act and other applicable laws, you have the right to:
- Access the personal data we hold about you
- Correct or update inaccurate or incomplete data
- Withdraw your consent (where processing is based on consent)
- Request deletion or restriction of processing in certain circumstances
- Object to specific processing activities
- Lodge a complaint with the Data Protection Board of India or a competent authority
8. Data Security
We implement strong technical and organizational measures to protect your personal data, including:
- Encrypted storage and secure servers
- Access control mechanisms and firewall protections
- Routine vulnerability assessments and audits
- Employee awareness training and data protection best practices
9. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience, remember preferences, and analyze site performance. You can control cookie preferences via your browser settings. Some site features may not function optimally without cookies.
We also display a cookie consent banner in accordance with best practices and transparency norms.
10. Third-Party Links
Our website may contain links to third-party websites that we do not control. We are not responsible for the privacy practices of these sites. We encourage you to review their privacy policies before sharing any information.
11. Children’s Privacy
Our services are not directed at individuals under the age of 18. We do not knowingly collect personal data from minors. If we become aware that such data has been collected, we will delete it promptly.
12. Updates to This Policy
We may update this Privacy Policy to reflect changes in legal requirements, our practices, or technological developments. The most recent version will always be available on our website along with the updated effective date.
13. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact:
